PRODUCTS RETURN POLICY

 

The terms “Company”, “Website”, “Customers”, “Products”, “Partners”, “Users”, “Advisors” and “Launch Date” are as defined in the GTCSU (https://support.recohero.com/legal).

 

CONSUMER RIGHT OF WITHDRAWAL AND LACK OF CONFORMITY

  1. Customers can return any Product within fourteen (14) clear days as of the receipt of the said Product ordered on the Website in which to exercise his/her right of return with the Company and Partner shown on the Website without giving a reason therefor or incurring a penalty.
  2. To exercise his/her right of return from the Order, said Customer must notify his/her decision to return by means of an unambiguous statement, without having to account for it. A return-form is available on the Website for Customers to fill in in the “Account” – “Orders” page. Once completed, such return-form serving as the decision to return will be reviewed by the Company and relevant Partner. Whatever the form of notification, the Company shall send him/her without delay an acknowledgment of receipt of his decision to exercise his/her right of withdrawal by email.

Customers may notify the Company of their decision to exercise such right by any means, including by sending the return-form to the Company by post at the following address: RECOHERO, Products Returns Office, The Liffey Trust Enterprise Center, 117-126 Sheriff Street Upper, D01 XY93 Dublin, IRELAND, by emailing it to returns@recohero.com or by notifying the Company by clicking on “Return” in the “Account” – “Orders” page on the Website, provided the Order is completed and the Customer is logged in.Once received, such return-form serving as the decision to return will be reviewed by the Company and relevant Partner. Whatever the form of notification, the Company shall send him/her without delay an acknowledgment of receipt of his decision to exercise his/her right of withdrawal by email.

  1. Customers must return the Product(s) in the same condition as that in which it/they was/were received, and with all packaging, accessories and user manual(s) (even if the Product(s) has/have unpacked), as quickly as they possibly can and at the latest within fourteen (14) days of the notification of the withdrawal decision, to the address provided by the Partner on the description attached to each Product.
  2. Customers are kindly requested to state the reason for return/withdrawal, so as to help the Partner and the Company to improve their service. In the event of a Customer’s withdrawal, the Partner shall have to refund the Company within seven (7) clear days as of the receipt of the withdrawal form. The refund of the total amount of the purchase will be made by the Company by way of a bank transfer to the Customer’s bank-account within fourteen (14) days from the date the Company was informed of the Customer’s decision to withdraw his/her its Order. In any case, this refund shall not incur any penalties for the Customer, eligible for a refund of the total paid price for the returned Product, provided the return request is accepted by both the Company and the Partner.
    In such an instance, the order-form shall be deemed void and the Commission earned by the Trendsetter-Specifier shall be cancelled, along with any other related commission.

In some cases, the Customer can be reimbursed for the shipping costs related to the return of a Product. Should the Customer receive the Product damaged, broken or with any technical default, the said shipping costs will be paid by the Partner selling the said Product. The reimbursement to the Customer by the Company will take place after validation of the damage by the said Partner. The Partner reimburses the same amount to the Company.

  1. In accordance with consumer protection law, said Customer is hereby informed that his/her liability towards the Partner shall be involved only in case of a depreciation of the Product(s) returned to exercise of his/her right of withdrawal resulting from mishandling other than the handling necessary to assess the nature, feature and proper functioning of such goods.

In the event of a complaint from a Customer having bought a Product on the Website questioning the conformity of said Product that does not match with to the Order placed, or stating defects in design, production and/or manufacture within at least twelve (12) months from receipt of the Product by the Customer, he/she may request repair, replacement or a refund of the Product by the Partner.

  1. Partners shall, in accordance with the option shown by the Company on its Website, either replace the Product, or if it proves possible, repair it at their own costs and expenses.
  2. Should the Product be repaired or replaced, another twelve (12) months’ guarantee shall run as of the delivery of the repaired or replaced Product. Partners shall be in charge of delivering the new or repaired Product in compliance with the provisions of Article 5 et seq. of these GTCSU.
  3. Should the returned Product no longer be available, the Partner shall have to refund to the Company the amount charged for the Product within seven (7) days as of the receipt of the Product by the Partner. The refund of the total amount of the purchase will be made by the Company by same way used by the Customer when purchasing the Product within fourteen (14) days from the date the Company was informed of the Customer’s decision to return the Product for lack of conformity. In any case, this refund shall not incur any costs for the Customer.

In such an instance, the order-form shall be deemed void and the Commission earned by the Trendsetter-Specifier shall be cancelled, along with any other related commission.